Delivery and Returns


We are able to deliver across the UK and offer a simple delivery service:

STANDARD DELIVERY: TERMS

We use Royal Mail for most of our deliveries, larger shipments will be sent by courier.

STANDARD DELIVERY £6.50

Standard Delivery will take between 2-5 days.


RETURNS

If you are not happy with your purchase, please email us cornishpots@gmail.com and let us know that you would like a refund and we will help you with the return. Please let us know within 14 days that you would like a refund or if the goods are damaged or faulty.

Unfortunately, we cannot cover the cost of returning unwanted products to us, nor refund the initial delivery cost. Please also ask for proof of posting when returning items to us for your records.

We will process any refund due to you within 30 days of the day we receive your cancellation. We will aim to make refunds using the same method used by you to pay for your purchase.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected).

In the unlikely event of items arriving damaged from Cornish Pots, a replacement will be provided. An image is requested of items that have been broken in delivery. Notification must be made within 24 hours of receipt of items.

Privacy
We will not divulge your email, postal address or telephone number. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not pass on your e-mail address to any other company.

Product description
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in size, colour and texture may occur as most pieces are unique due to the process of making.

Notes
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not directly available, letting you know how long it will take to make your order. In the unlikely case that the availability is not up to date and the order is for a unique piece we will also inform you by email.
For goods made to order we will not be able to change, refund or exchange any item.